FAQ

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store; you can choose to check out through PayPal as a guest.

What is your return Policy?

If you are unsatisfied with your purchase, please email orders@hopsonkinetic.com to arrange a return within 3 days receiving your order. Please make sure to include your order number in your email. Items must be returned in their original condition and packaging. Upon satisfactory receipt of the returned items, Hopson Kinetic will refund your purchase price via PayPal within 7 days. Hopson Kinetic is not responsible for refunding shipping charges.

If your product arrives damaged or defective, or is not what you ordered, please email orders@hopsonkinetic.com to arrange an exchange within 3 days of receiving your order. Please make sure to include your order number in your email. All shipping charges incurred in replacing the faulty item will be at Hopson Kinetic’s expense.

Is the Prismatoy safe for my child?

Yes! The Prismatoy conforms to ASTA standard consumer safety specifications for toy safety and is appropriate for children 3 years old and up. The Prismatoy is made from lead-free, phthalate-free, and BPA-free plastic.

How should I care for my Prismatoy?

The Prismatoy is a machine, and like all machines, it may require maintenance from time to time. If the movement begins to get stiff or sticky, try washing the Prismatoy in soapy water to remove any dirt or grime from its numerous hinges and joints. We do not recommend that you wash the Prismatoy in a dishwasher.

My little brother threw my Prismatoy against a wall and its 6 sides became separated. What should I do?

The Prismatoy’s joints are designed to snap back together. This may take a little bit of pressure, however, so it might be wise to find an adult to help you.